Causes of Email Message Disappear From Inbox After Read in Outlook

Email messages of Outlook email client mailbox get disappear from the inbox in Outlook version 2002 and 2003. But only in some cases this kind of behaviour only occurs when you are reading the messages from the Outlook mailbox. In this article, we will discuss causes & solution of email invisible error from inbox after read email in Outlook.

Causes of Error - Email Message Disappear From Inbox After Read Email in Outlook

• Unread Message Filter which is applied to display unread messages only from the mailbox.
• Default delivery location for an Exchange mailbox is set to the Microsoft Outlook PST file.
• By adding third-party addins in the Outlook also makes the Email messages disappear after the user has read it.

Generally, these kind of errors were more frequent in the Outlook version 2002 and 2003. After that this error did not occur in the coming versions of Microsoft Outlook.

Solutions for Error - Email Message Disappear From Outlook Inbox After Reading Email

The solutions for the above mentioned causes for the Email error are as follows:

Solution for Cause no. 1

In order to remove the filters from the unread messages perform the following steps:

• Open Outlook 2002 and go to View menu then point the cursor to Current View and then, finally click on Customize Current View.
• For Outlook 2003 users, go to View menu then point the cursor to Current View and then, finally click on Customize Current View.
• After that the Outlook 2002 users should get the View Summary dialog box and finally, users must click on the Filter button.
• After that users should get the Customize View dialog box and finally, users must click on the Filter button.
• Now, in Filter dialog box click on All Clear and then, click on OK button two times.

Note: After completion of this process all the messages read and unread both are now visible to the user.

Solution for Cause no. 2

In case both the Exchange server and Personal Folders (.PST) are included in the user’s profile. For that, Outlook users must ensure that their default delivery location for the new Emails must be set to Exchange Server mailboxes by default. Otherwise, all the mails will be moved from Exchange mailbox to Personal Folders.

In order, to change the location perform the following steps:

• First, go to Tools menu and then, click on E-mail Accounts.
• Second, now click on View or change existing e-mail accounts and then, finally click on OK.
• Third, the Outlook users must verify that their Delivery new e-mail to the following location option must be set to the user’s Outlook account and finally click on the Finish button.
• Now user must restart the Outlook application.

Note: Users must moves their Emails to Personal Folders (.PST) after making the Exchange mailbox the default delivery location.

Conclusion

As we discussed, why this error generally occurs for the Outlook users who are using the Outlook version 2002 and 2003. In addition, we also discussed some causes which lead to this error. Plus, we provide solution for users query on “emails disappeared from inbox folder of Outlook”.